Returns & Exchanges

Michael Costello offers returns on unworn, unwashed, and unaltered items with original tags attached within 14 days of the delivery date. Please note that evening wear and custom pieces are subject to specific eligibility requirements to ensure the highest quality standards.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, a prepaid shipping label will be generated; simply download and print it to attach to your package.

3

Pack and Ship

Securely pack your items in their original packaging, ensuring all designer tags and security seals remain intact before dropping it off at any authorized carrier location.

4

Inspection and Refund

After our studio receives and inspects your return for quality compliance, your refund will be processed back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing